Return policy
Return and Refund Policy
We want you to love your purchase. If you are not completely satisfied, we are here to help.
Return Conditions
Items must be returned within 30 days after receiving your order.
Items must be unworn, unwashed, unused, and in their original condition, with all tags attached where applicable.
Items must be returned in their original packaging.
Non-Refundable Items
The following items are non-refundable:
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Item Type
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Policy
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Sale items or items purchased during special promotions
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These items are non-refundable unless the item is defective.
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Intimate or hygiene-related products
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These items cannot be returned for hygiene reasons.
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Gift cards
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Gift cards are non-refundable.
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Final sale items
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Items marked as final sale cannot be returned or refunded.
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How to Start a Return
To start a return, please contact us at:
Email:
Please include your order number and the reason for your return. Our team will review your request and provide return authorization if your return is eligible.
After approval, items must be returned with postage paid by the customer unless the item is defective or damaged upon arrival.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please note that it may take several business days for the refund to appear on your statement, depending on your bank or payment provider.
Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at:
Email:
Please include your order number and clear photos of the defective or damaged item so we can assist you as quickly as possible.
Refused Deliveries
If you refuse delivery without contacting us first, the shipment may be treated as an unauthorized return. Shipping and return costs may be deducted from your refund amount.
Need Help?
If you have any questions about returns or refunds, please contact our customer support team. We are here to help.
Store Information
Store Name: Ripple Paw
Email: hello@ripplepaw.com